Scheduled Maintenance – HYP2 (Supernova) on 11 Mar 2026 23:12:29 (UTC+00:00)
Update on 17 Mar 2026 07:48:17 (UTC+00:00)
The scheduled maintenance for HYP2 – Supernova planned for 12 March between 06:00 and 12:00 has been now begun.
This maintenance involves replacing a PCIe NVMe riser, which we suspect may be contributing to the recent drive disconnection issues observed on the node.
We recommend keeping an eye on this status page for further updates regarding the maintenance window.
We apologise for any inconvenience and appreciate your patience.
— IT Infrastructure Team
The scheduled maintenance for HYP2 – Supernova planned for 12 March between 06:00 and 12:00 has been now begun.
This maintenance involves replacing a PCIe NVMe riser, which we suspect may be contributing to the recent drive disconnection issues observed on the node.
We recommend keeping an eye on this status page for further updates regarding the maintenance window.
We apologise for any inconvenience and appreciate your patience.
— IT Infrastructure Team
Update on 12 Mar 2026 18:09:23 (UTC+00:00)
The scheduled maintenance for HYP2 – Supernova planned for 12 March between 06:00 and 12:00 has been postponed due to unforeseen circumstances.
This maintenance involves replacing a PCIe NVMe riser, which we suspect may be contributing to the recent drive disconnection issues observed on the node.
The work will still be carried out over the coming days, and a new maintenance window will be announced shortly.
We recommend keeping an eye on this status page for further updates regarding the rescheduled maintenance window.
We apologise for any inconvenience and appreciate your patience.
— IT Infrastructure Team
The scheduled maintenance for HYP2 – Supernova planned for 12 March between 06:00 and 12:00 has been postponed due to unforeseen circumstances.
This maintenance involves replacing a PCIe NVMe riser, which we suspect may be contributing to the recent drive disconnection issues observed on the node.
The work will still be carried out over the coming days, and a new maintenance window will be announced shortly.
We recommend keeping an eye on this status page for further updates regarding the rescheduled maintenance window.
We apologise for any inconvenience and appreciate your patience.
— IT Infrastructure Team
Scheduled on 11 Mar 2026 23:12:29 (UTC+00:00)
Start: 12 March, 06:00
End: 12 March, 12:00 (midday)
We have scheduled maintenance on HYP2 – Supernova between 06:00 and 12:00 on 12th March.
During this window, our team will be replacing a PCIe NVMe riser which we believe may be responsible for the recent intermittent NVMe drive disconnection issues observed on the node.
This proactive hardware replacement is intended to improve stability and prevent further storage interruptions.
Impact:
Services hosted on HYP2 – Supernova (including but not limited to High Performance VPSes and shared hosting infrastructure) may experience downtime during the maintenance window while the hardware replacement is carried out and the system is verified.
We appreciate your patience while we complete this work to ensure continued reliability of our systems.
— IT Infrastructure Team
Start: 12 March, 06:00
End: 12 March, 12:00 (midday)
We have scheduled maintenance on HYP2 – Supernova between 06:00 and 12:00 on 12th March.
During this window, our team will be replacing a PCIe NVMe riser which we believe may be responsible for the recent intermittent NVMe drive disconnection issues observed on the node.
This proactive hardware replacement is intended to improve stability and prevent further storage interruptions.
Impact:
Services hosted on HYP2 – Supernova (including but not limited to High Performance VPSes and shared hosting infrastructure) may experience downtime during the maintenance window while the hardware replacement is carried out and the system is verified.
We appreciate your patience while we complete this work to ensure continued reliability of our systems.
— IT Infrastructure Team
[Investigating] Supernova Hypervisor – VM I/O Errors on 24 Oct 2025 07:47:38 (UTC+00:00)
Monitoring on 25 Oct 2025 12:44:30 (UTC+00:00)
Following our investigation, we’re pleased to confirm that a fix has now been implemented. Services will begin restoring shortly, and clients should expect systems to return to normal operation over the coming hours.
We truly appreciate your patience and understanding while our team worked to resolve this issue.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
Following our investigation, we’re pleased to confirm that a fix has now been implemented. Services will begin restoring shortly, and clients should expect systems to return to normal operation over the coming hours.
We truly appreciate your patience and understanding while our team worked to resolve this issue.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
In progress on 24 Oct 2025 20:01:16 (UTC+00:00)
Despite our best efforts we are unable to get client services back online at this time.
Our technicians are still working to ensure a swift resolution is met.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
Despite our best efforts we are unable to get client services back online at this time.
Our technicians are still working to ensure a swift resolution is met.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
In progress on 24 Oct 2025 18:12:24 (UTC+00:00)
We have identified the issue with our Supernova server and are currently working on a fix.
We hope that client services should be back online and working within the next 2 hours.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
We have identified the issue with our Supernova server and are currently working on a fix.
We hope that client services should be back online and working within the next 2 hours.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
Update on 24 Oct 2025 10:00:11 (UTC+00:00)
After investigation we have ruled that the safest option is for an on site technician to look at the server itself to determine if a drive failure has occurred.
Due to delays in travel, we expect the engineer to begin work at approximately 3PM today.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
After investigation we have ruled that the safest option is for an on site technician to look at the server itself to determine if a drive failure has occurred.
Due to delays in travel, we expect the engineer to begin work at approximately 3PM today.
Thank you for your support and patience at this time.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
Investigating on 24 Oct 2025 07:47:38 (UTC+00:00)
We are currently investigating an issue affecting the Supernova Hypervisor. Multiple virtual machines are reporting I/O errors, resulting in system freezes and downtime.
Our technical teams are treating this as a high-priority incident and are actively working to identify and resolve the root cause.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
We are currently investigating an issue affecting the Supernova Hypervisor. Multiple virtual machines are reporting I/O errors, resulting in system freezes and downtime.
Our technical teams are treating this as a high-priority incident and are actively working to identify and resolve the root cause.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Support Contacts:
📞 UK: +44 330 229 1116
📞 US: +1 (202) 836-9895
Scheduled Maintenance – Datacenter Power Work on 16 Oct 2025 19:29:31 (UTC+00:00)
Scheduled
On 21st October, technicians will be carrying out essential work at our datacenter to replace an isolator powering critical equipment.
During this maintenance window, power should be considered at risk, and while we will take every precaution to minimise disruption, we cannot guarantee that services will remain unaffected.
If you have any questions or concerns, please reach out to us:
📧 contact@aouradev.com
📞 +44 330 229 1116 (UK) | +1 (202) 836-9895 (US)
We appreciate your understanding and thank you for your patience.
On 21st October, technicians will be carrying out essential work at our datacenter to replace an isolator powering critical equipment.
During this maintenance window, power should be considered at risk, and while we will take every precaution to minimise disruption, we cannot guarantee that services will remain unaffected.
If you have any questions or concerns, please reach out to us:
📧 contact@aouradev.com
📞 +44 330 229 1116 (UK) | +1 (202) 836-9895 (US)
We appreciate your understanding and thank you for your patience.
Supernova Hypervisor - Scheduled Maintenance on 17 Sep 2025 19:46:08 (UTC+00:00)
Completed on 23 Sep 2025 12:21:56 (UTC+00:00)
We are pleased to confirm that the scheduled maintenance on our Supernova hypervisor has been successfully completed.
While the maintenance did take longer than anticipated, all services are now online and operating normally. If you experience any further issues, please do not hesitate to contact our support team.
We are pleased to confirm that the scheduled maintenance on our Supernova hypervisor has been successfully completed.
While the maintenance did take longer than anticipated, all services are now online and operating normally. If you experience any further issues, please do not hesitate to contact our support team.
Update on 21 Sep 2025 08:10:50 (UTC+00:00)
We have scheduled a maintenance window for our Supernova Hypervisor to perform essential updates and improvements.
Start: 20 September 2025 – 18:00 (BST)
End: 21 September 2025 – 20:00 (BST)
This maintenance is critical to maintaining optimal performance, reliability, and security across systems hosted on this node.
Impacted Services:
- All High-Performance VPS instances
- High-Performance Game Servers (Node 3)
- Web Hosting
We appreciate your understanding and patience during this maintenance period. If you have any questions or concerns, please contact our support team.
Update 1: Our scheduled maintenance is still in progress. We have encountered some unexpected complications with the original plan, but our team is actively working to resolve them. We remain committed to restoring all services on this node within the originally planned timeframe.
We have scheduled a maintenance window for our Supernova Hypervisor to perform essential updates and improvements.
Start: 20 September 2025 – 18:00 (BST)
End: 21 September 2025 – 20:00 (BST)
This maintenance is critical to maintaining optimal performance, reliability, and security across systems hosted on this node.
Impacted Services:
- All High-Performance VPS instances
- High-Performance Game Servers (Node 3)
- Web Hosting
We appreciate your understanding and patience during this maintenance period. If you have any questions or concerns, please contact our support team.
Update 1: Our scheduled maintenance is still in progress. We have encountered some unexpected complications with the original plan, but our team is actively working to resolve them. We remain committed to restoring all services on this node within the originally planned timeframe.
Scheduled on 17 Sep 2025 19:46:08 (UTC+00:00)
We have scheduled a maintenance window for our Supernova Hypervisor to perform essential updates and improvements.
Start: 20 September 2025 – 18:00 (BST)
End: 21 September 2025 – 20:00 (BST)
This maintenance is critical to maintaining optimal performance, reliability, and security across systems hosted on this node.
Impacted Services:
- All High-Performance VPS instances
- High-Performance Game Servers (Node 3)
- Web Hosting
We appreciate your understanding and patience during this maintenance period. If you have any questions or concerns, please contact our support team.
We have scheduled a maintenance window for our Supernova Hypervisor to perform essential updates and improvements.
Start: 20 September 2025 – 18:00 (BST)
End: 21 September 2025 – 20:00 (BST)
This maintenance is critical to maintaining optimal performance, reliability, and security across systems hosted on this node.
Impacted Services:
- All High-Performance VPS instances
- High-Performance Game Servers (Node 3)
- Web Hosting
We appreciate your understanding and patience during this maintenance period. If you have any questions or concerns, please contact our support team.